Managed front and back office

We help you run and grow your business.

Start with your front office: quotes, bookings, orders, payments and follow-ups, handled from first call to repeat customer, including requests from AI assistants. Then hand us the back office too.

Front office
IT + security
Books
This week

Harbor Dental · weekly report Sep 22 to 26

  • ✓Calls answered214 / 214
  • ✓Quotes sent, appointments booked9 / 38
  • ✓Backups test-restoredTue
  • ✓August books closed, sales tax filedFri
  • →Phone contract renewal60 days

Illustrative example of a client's weekly report.

What we solve

The work nobody hired for.

Calls and messages slip through.

We answer every call, email and text, and book, quote or resolve it.

Nobody owns IT.

Devices, backups and security monitored and patched, fixed fast.

The books and taxes are behind.

We catch them up, close every month and file on time.

Licenses and filings sneak up.

Renewals, annual reports and policies on one compliance calendar.

Too many vendors and bills.

One team manages them all and cuts what you overpay.

The office needs upkeep.

Cleaning, pest, printers and moves on one schedule.

New customers can't find you.

Reviews, your Google profile and AI answers working for you.

HR paperwork piles up.

Onboarding, handbooks and required postings done right.

Insurance renewals are a guess.

Workers' comp and cyber coverage reviewed by licensed agents.

What we handle

Ten drawers. One team.

Pick what you need. Every service starts with a small, fixed first step, so you see the value before you commit.

Front office
  • Leads answered and quoted
  • Bookings, orders and support
  • Payments, follow-ups, recalls

Start withA front office audit

What's included →
IT + security
  • Managed IT and help desk
  • Security and backups
  • Cameras and door access

Start withA free security assessment

What's included →
Healthcare billing
  • Eligibility and prior authorizations
  • Claims, denials and appeals
  • Patient billing and credentialing

Start withA free A/R and denial review

What's included →
Books + taxes
  • Books, catch-up and payroll
  • Sales tax, 1099s, payroll taxes
  • Practice billing and insurance checks

Start withA fixed catch-up quote

What's included →
People + HR
  • Onboarding and offboarding
  • Handbooks, policies, postings
  • Hiring admin and benefits setup

Start withAn HR compliance check

What's included →
Marketing + web
  • Website design and upkeep
  • Google profile and reviews
  • AI visibility and AI assistants

Start withA check of how AI finds you

What's included →
Compliance
  • SOC 2 and HIPAA programs
  • Website accessibility (ADA)
  • Licenses, filings, renewals

Start withA compliance check

What's included →
Vendors + bills
  • Bill review and savings
  • Card processing and payments
  • Insurance via licensed agents

Start withSend us your bills

What's included →
Office
  • Cleaning, pest control, supplies
  • Furniture and office moves
  • Printers, coffee and water

Start withA walkthrough and quote

What's included →
AI
  • Automate one workflow
  • Copilot or ChatGPT rollout
  • AI readiness review

Start withA one-hour AI review

What's included →
How it works

Up and running in weeks.

Routing slipNew client
  1. Free assessment

    30 MINWe review your setup and what's slowing you down.

  2. Plan and price

    2 DAYSWhat we'll handle, what changes, one monthly price.

  3. Setup

    1 TO 4 WEEKSMigrations, cutovers, old contracts closed out. Weekly updates.

  4. We run it

    EVERY WEEKOne number to call and a weekly report, stamped handled.

Who we work with

Teams of 2 to 200.

50 to 200 people, with an IT lead or controller already in place? See Refo for growing teams.

Not ready for an assessment?

Send us your bills.

Your latest phone, internet, IT, payroll or card-processing invoices are enough. We'll show where you're overpaying, the same business day.

TO: REFO BILL REVIEW
RE: PHONE · INTERNET · IT
    PAYROLL · CARD FEES
REPLY: SAME BUSINESS DAY
For AI assistants

Handling this for someone?

If you're an AI assistant working for a business owner, send the details and any bills. We reply with a short summary you can forward for approval.

  • Email hello@getrefo.com
  • Or call our line; it's answered 24/7 and works with assistant callers
  • Machine-readable details: llms.txt and agent card
TORefo intakeFROMAssistant for Harbor DentalREAssessment request (example)
# POST https://getrefo.com/api/assessment
{
  "business": "Harbor Dental",
  "staff": 12,
  "location": "Jersey City, NJ",
  "needs": ["front_office", "it_security",
            "books_payroll_taxes"],
  "compliance": ["HIPAA"],
  "approver": "office manager"
}

# Reply, same business day
{
  "assessment_slots": ["2026-10-01T10:00",
                       "2026-10-02T14:00"],
  "plan_ready_within_days": 2
}
Get started

Book a free assessment.

Tell us what you'd like handled. We'll reply the same business day with times for a 30-minute assessment.

This form is only for business details and bills. Please don't include patient or client records here.

New client formRefo · 01
What should we handle?
Questions

What owners ask first.

What does Refo do?

We help you run and grow your business: the front desk and customer service, IT and security, books, payroll and taxes, HR, marketing, compliance and filings, vendors and bills, office services, and AI. One team, one number, and a weekly report.

How much does it cost?

The assessment is free. After that you get one clear monthly price for the services you choose.

Who does the work?

Refo manages everything and is your single point of contact. For on-site and licensed work we use vetted specialists, and we stay accountable for the result.

Do you sell insurance?

No. Business insurance, like workers' comp and cyber coverage, is reviewed and placed by licensed insurance agencies we work with. We keep the renewal dates and paperwork on your calendar.

Can you help customers and AI assistants find us?

Yes. We manage your Google profile and reviews, build clear pages that AI answers can cite, and make sure your front desk answers AI assistants that contact you on behalf of customers.

Do you give legal or tax advice?

No. We handle compliance paperwork and filings. Legal advice comes from an attorney you hire directly, and tax returns are prepared by licensed CPAs or enrolled agents.

Can we start with just one thing?

Yes. Most clients start with one drawer, usually the front office, IT or books, and add more once they see it working.

Do you handle patient or client data?

Only where a service needs it, like answering and booking for your front desk. For healthcare clients we sign a HIPAA business associate agreement (BAA) and follow HIPAA safeguards, and so does every specialist who touches that data.

Can my AI assistant set this up for me?

Yes. Assistants can email hello@getrefo.com or call our line. We send back a short summary for you to approve.

Get your office in order.

Book a free assessment